{"id":105,"date":"2019-10-28T19:03:01","date_gmt":"2019-10-28T19:03:01","guid":{"rendered":"https:\/\/oxibug.com\/kb\/docs\/envato-castle\/configure-your-server\/add-your-support-team\/"},"modified":"2020-01-03T18:58:23","modified_gmt":"2020-01-03T18:58:23","slug":"add-your-support-team","status":"publish","type":"docs","link":"https:\/\/oxibug.com\/kb\/docs\/keygator\/configure-your-website\/add-your-support-team\/","title":{"rendered":"Add your Support Team"},"content":{"rendered":"\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Envato Castle - Add Your Support Team\" width=\"1110\" height=\"624\" src=\"https:\/\/www.youtube.com\/embed\/rp_qHFf6P-c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Once you activate the Envato Castle a new user meta will be added in the user&#8217;s profile which the <strong>SuperAdmins<\/strong> only can see and change.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>From WordPress Dashboard go to the <strong>Users > All Users<\/strong>.<\/li><li><strong>Multisite:<\/strong> You must assign your team members in the defined site then Go to the defined site dashboard and open <strong>Users > All Users<\/strong>.<\/li><li>Edit the member you need to assign him as a team member.<\/li><li>Modify the User&#8217;s forum role into <strong>Moderator<\/strong> level to be able to Edit, Close, Open, Stick or Trash the clients&#8217; tickets.<\/li><li>Check the option <strong>Is Envato Castle Support Team?<\/strong><\/li><li>Click on <strong>Update User<\/strong> button.<\/li><li>That&#8217;s it, Now the user can Add replies, Edit and Close opened topics.<\/li><\/ol>\n","protected":false},"featured_media":0,"parent":17,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-105","docs","type-docs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Add your Support Team - Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oxibug.com\/kb\/docs\/keygator\/configure-your-website\/add-your-support-team\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"Add your Support Team - Knowledge Base\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:description\" content=\"Once you activate the Envato Castle a new user meta will be added in the user&#8217;s profile which the SuperAdmins only can see and change. 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